Resources
Everything you need to choose and understand FlowMerce
A guide to choosing the right product, answers to common questions, and a clear view of what’s available today and what’s coming.
Product guide
Which product is right for me?
Find the sentence that describes your business. Each points to one product.
My customers message me and I want to automate the conversations
Any industry: e-commerce, retail, services, clinics, real estate, education.
FlowPilotI run an e-commerce business and want better tools to run and grow it
Recommendations, inventory, analytics and merchant tools for online stores.
FlowMerchantI run a shipping office, courier company or last-mile operation
Shipments, cash on delivery and operations for logistics teams.
FlowShipIf more than one sentence fits, you can use more than one product. They’re independent. Need help choosing? Book a demo.
The FlowMerce family
Different products. Different customers. One company.
FlowMerce is the company behind all three products. The value of FlowMerce is understanding operational problems across customer interactions, merchant operations and logistics. The products serve different segments, and each is complete on its own.
FlowPilot
Customer operations
For businesses that talk to customers.
FlowMerchant
Merchant operations
For e-commerce merchants.
FlowShip
Shipping operations
For shipping offices and couriers.
FAQ
Questions people ask
Short, straight answers.
What is FlowMerce?
FlowMerce is a company that builds specialized AI-powered software for different parts of commerce and operations. It has three products: FlowPilot for customer conversations, FlowMerchant for e-commerce merchants, and FlowShip for shipping and last-mile operations.
What’s the difference between FlowPilot, FlowMerchant and FlowShip?
They solve different problems for different customers. FlowPilot automates a business’s conversations with its customers. FlowMerchant helps e-commerce merchants operate and grow their online business. FlowShip runs shipping and last-mile operations for shipping offices and couriers.
Do I need all three products?
No. Each product stands on its own and is built for a specific kind of business. Most businesses need one.
Is FlowPilot only for e-commerce?
No. FlowPilot is for any business with customer conversations, such as e-commerce, retail, real estate, clinics, education and service businesses.
Can an e-commerce business use both FlowMerchant and FlowPilot?
Yes, if it wants both: FlowMerchant to operate and grow the store, and FlowPilot to automate customer conversations. They are separate products, and neither requires the other.
Does FlowMerchant replace my online store?
No. FlowMerchant is designed to plug into the store you already run, on platforms like Shopify, WooCommerce and Salla. Platform connectors are being added, and availability is confirmed for each one.
Which channels does FlowPilot support?
FlowPilot works on WhatsApp today. Instagram and Facebook Messenger are coming soon.
Who is FlowShip for?
Shipping offices, courier companies and last-mile operators. It is a logistics product with its own customers, separate from the e-commerce and customer-conversation products.
What’s available now, and what’s coming?
The Status section on this page lists every feature as Available now, Coming soon or Roadmap. Coming soon and Roadmap items are planned and are not available yet.
How much does it cost?
We haven’t published pricing yet. Tell us about your business and we’ll discuss what would make sense.
How do I get started?
Book a demo. Tell us what your business does and what you’d like to solve, and we’ll show you the product built for it.
Status
What’s available, and what’s coming
Available now means it’s in the product today. Coming soon means we’re building it. Roadmap means it’s planned for later. Coming soon and Roadmap items are not available yet, and dates aren’t committed.
FlowPilot
- WhatsApp BusinessAvailable now
- Instagram conversationsComing soon
- Facebook MessengerComing soon
- AI customer support and auto-repliesAvailable now
- Knowledge baseComing soon
- Configurable AI agentsRoadmap
- Voice message understanding and repliesRoadmap
- Arabic dialects and multi-languageRoadmap
- Order takingAvailable now
- Product catalogComing soon
- Lead qualificationComing soon
- Order confirmationComing soon
- AI product recommendationsRoadmap
- Abandoned-cart recoveryRoadmap
- Human handoff with summaryComing soon
- Unified inboxComing soon
- Customer profiles (CRM)Roadmap
- Tags and segmentationRoadmap
- Automated follow-upsComing soon
- Visual conversation workflowsRoadmap
- Campaigns and broadcastsRoadmap
- AnalyticsRoadmap
- API and webhooksRoadmap
- IntegrationsRoadmap
FlowMerchant
- AI recommendationsAvailable now
- Demand forecastingComing soon
- Smart inventoryComing soon
- Merchant analyticsComing soon
- Store operations and ordersRoadmap
- Customer managementRoadmap
- Marketing toolsRoadmap
- Business optimizationRoadmap
FlowShip
- Shipment managementAvailable now
- COD reconciliationAvailable now
- Branch and office handoffsComing soon
- Operational alertsComing soon
- Performance dashboardsComing soon
- Courier managementRoadmap
- ReportingRoadmap
- Last-mile workflowsRoadmap
Screens on this site use sample data.
Glossary
Terms used on this site
- COD (cash on delivery)
- Payment collected by the courier when a parcel is delivered. It then has to be transferred back to the shipping office or merchant.
- COD reconciliation
- Matching the cash collected against the shipments that were delivered, and seeing who still hasn’t transferred it in.
- Last mile
- The final step of delivery, from a local shipping office or courier to the customer’s door.
- Handoff
- The moment a shipment (or a conversation) passes from one office or person to another.
- Lead qualification
- Asking the right questions early to find out whether an enquiry is likely to turn into business.
- Knowledge base
- The information about your business (products, services, policies) that an AI assistant uses to answer customers.
- Sell-through rate
- How quickly stock sells. FlowMerchant’s planned low-stock alerts are based on it.
- Coming soon / Roadmap
- Coming soon means actively being built. Roadmap means planned for later. Neither is available yet.
Book a Demo
Find the FlowMerce product for your business
Tell us what your business does and the problem you want to solve. We’ll show you the product built for it.