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Customer OperationsAvailable now

Turn every customer conversation into an opportunity

FlowPilot is AI customer operations. It answers customers on WhatsApp and takes orders, so your team spends its time on the conversations that need a person. Built for any business that talks to customers: e-commerce, retail, services, clinics, real estate, education and more.

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See how it works
Available now

WhatsApp automation, AI auto-replies and order taking

Coming soon

Instagram and Messenger, human handoff, follow-ups, unified inbox, lead qualification

On the roadmap

AI agents, CRM, workflows, campaigns, analytics, API and integrations

What is it?

AI that handles customer conversations for you

FlowPilot sits on top of the channels your customers already use and handles conversations automatically, instead of manual replies.

It turns conversations into something your team can act on: a structured order, a qualified lead, a conversation summary.

The problem it solves

Customers ask the same things all day, and good leads slip away

Replying by hand takes time, and opportunities get lost between messages.

The same questions, all day

Price, availability, services, opening hours, delivery times. Answering each message by hand ties up your team.

Leads and orders slip away

Orders that start in a chat still need to be typed up, and people who asked but didn’t buy are rarely followed up.

Conversations are scattered

Customers reach you on WhatsApp, Instagram and Messenger, and each app is its own inbox.

How it works

From first message to a result your team can use

The flow today runs on WhatsApp.

  1. A customer messages

    Someone contacts your business with a question or request.

  2. FlowPilot replies

    The AI answers instantly, at any hour, using the information about your business.

  3. It takes the order

    It helps the customer choose and confirm, then compiles the order.

  4. Your team gets a structured result

    An order with item, quantity and address. More result types, such as qualified leads and summaries, are coming.

Key features

A customer operations platform, built step by step

WhatsApp automation, AI replies and order taking are available now. The rest of the platform is being built, and every item below is labelled so you know exactly where it stands.

Channels

  • WhatsApp BusinessAvailable now
  • Instagram conversationsComing soon
  • Facebook MessengerComing soon

AI agents and knowledge

  • AI customer support and auto-repliesAvailable now
  • Knowledge baseComing soon
  • Configurable AI agentsRoadmap
  • Voice message understanding and repliesRoadmap
  • Arabic dialects and multi-languageRoadmap

Sales and orders

  • Order takingAvailable now
  • Product catalogComing soon
  • Lead qualificationComing soon
  • Order confirmationComing soon
  • AI product recommendationsRoadmap
  • Abandoned-cart recoveryRoadmap

Inbox and customers

  • Human handoff with summaryComing soon
  • Unified inboxComing soon
  • Customer profiles (CRM)Roadmap
  • Tags and segmentationRoadmap

Automation and growth

  • Automated follow-upsComing soon
  • Visual conversation workflowsRoadmap
  • Campaigns and broadcastsRoadmap

Insights and connections

  • AnalyticsRoadmap
  • API and webhooksRoadmap
  • IntegrationsRoadmap

See it in action

FlowPilot in a conversation

Screens use sample conversations and data. Each feature is tagged Available now, Coming soon or Roadmap.

Available now

Instant answers, any hour

FlowPilot answers common questions such as price, availability and delivery times around the clock, so customers get a reply without waiting for someone on your team.

  • Price, availability and delivery times
  • Replies 24/7
Available now

Customers order right from the chat

The customer chooses what they want and confirms in the conversation. FlowPilot compiles a structured order with the item, quantity and address, ready for your team.

  • Product selection inside the chat
  • Structured order: item, quantity, address
Coming soon

Qualify enquiries before a person gets involved

FlowPilot will ask the right questions and hand over a qualified lead, for businesses that sell through conversation.

  • Collect the details your team needs
  • Pass only qualified enquiries on
Coming soon

Hand off to a person when it matters

For complex questions, FlowPilot will pass the conversation to a human straight away, with a summary so the customer never has to repeat themselves.

  • Instant transfer to a human
  • Conversation summary included
Coming soon

Follow up without lifting a finger

Automated reminders for customers who asked but didn’t buy, and order confirmations once an order has shipped.

  • Reminders for inquiries that didn’t convert
  • Order confirmations
Coming soon

One inbox for every channel

WhatsApp, Instagram and Messenger conversations in one place, so your team doesn’t have to switch between apps.

  • All channels together
  • Every conversation in one view

Use cases

One product, many kinds of business

FlowPilot isn’t limited to online stores. These are example uses, shown to explain the idea, not customer stories.

E-commerce and retail

Answer product questions and take orders in chat.

Real estate

Answer questions about listings, collect what the enquirer is looking for, and hand the best leads to an agent.

Clinics

Handle administrative enquiries about services and opening hours and collect details for the front desk. Not for medical advice.

Education and training

Answer prospective students’ questions about programs and follow up with those who haven’t enrolled.

Services and agencies

Capture quote requests and common questions, then follow up with the people who showed interest.

Why FlowMerce

Why FlowPilot is built the way it is

Built for the channels customers use

FlowPilot starts on WhatsApp, where conversations with businesses already happen.

Shaped by operational reality

FlowMerce builds for real operational problems, so FlowPilot is designed around how businesses actually handle customers.

Your team stays in control

The design keeps people in the loop, with handoff to a person for the conversations that need one.

Status

What’s available, and what’s coming

Features marked Coming soon or Roadmap are planned. They are not available yet and dates are not committed.

Available now

In the product today

  • WhatsApp Business
  • AI customer support and auto-replies
  • Order taking
Coming soon

Coming soon

  • Instagram conversations
  • Facebook Messenger
  • Knowledge base
  • Product catalog
  • Lead qualification
  • Order confirmation
  • Human handoff with summary
  • Unified inbox
  • Automated follow-ups
Roadmap

On the roadmap

  • Configurable AI agents
  • Voice message understanding and replies
  • Arabic dialects and multi-language
  • AI product recommendations
  • Abandoned-cart recovery
  • Customer profiles (CRM)
  • Tags and segmentation
  • Visual conversation workflows
  • Campaigns and broadcasts
  • Analytics
  • API and webhooks
  • Integrations

Part of the FlowMerce family

FlowMerce builds specialized software for different parts of commerce and operations. Each product stands on its own.

FlowMerchantMerchant OperationsE-commerce businesses and merchants selling onlineFlowShipShipping OperationsShipping offices, local shipping companies, couriers and last-mile operations

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Want FlowPilot talking to your customers?

Tell us about your business and the conversations you handle, and we’ll show you FlowPilot.

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